Squads fees are paid fortnightly (every second Thursday) by direct debit. Direct debit means the fees are automatically withdrawn from your designated bank account or credit card. Fees are collected in advance (for the forward 2 week period), and are ongoing (not term based), so the enrolment will remain active (and fees charged fortnightly) until written cancellation is received.

The Client Portal is where you can manage your account. Once your initial account has been set up by staff, log into the Client Portal with the email supplied and for the first login use the forgot password link to set a password. From within the Client Portal you can:

• Update contact information (a valid, regularly checked email is very important)
• Update emergency contact information
• Review payment history and review/pay outstanding balances
• Review upcoming bookings
• Review skill progression

*Note that the parent/guardian is the contract payee, however the enrolment contracts are located under the child in the Client Portal.

2 weeks written notice of cancellation is required to end an enrolment. To clarify, this means once notice of cancellation is provided, one more direct debit will be charged. You will have access to all classes charged - so at the date of cancellation, you may still have 3 to 4 lessons upcoming before enrolment finishes.

To provide notice of cancellation please send an email to purruna@ymcasa.org.au noting the students full name, and current class day/time.

Suspensions

All students are entitled to up to 4 weeks of suspension per calendar year at no cost. All suspension request must be submitted via the online Suspension Request Form below. If the below conditions are met you will not be charged for classes during a suspension period.

• The student has not taken more than 4 weeks suspension in the current calendar year.
• The suspension request is submitted two weeks in advance (suspensions are designed to accommodate holiday absences and are not intended for sick days). Medical suspensions detailed below.
• The family account has no outstanding balance.

Class Absences / Illness

We understand life happens and you'll miss the odd week due to illness of other engagements. Like other sporting fees, there is no refund for the odd missed class.

Medical Suspension

Medical suspensions are available for students who are unable to attend 2 or more consecutive lessons (e.g. most relevant for injuries lasting several weeks). Medical suspensions must be arranged prior to the missed lesson in writing (by email) and be accompanied by a supporting medical certificate. We will hold your spot for up to 6 weeks. Suspensions over 6 weeks will be removed from their class and re-enrolled upon return.

We understand life happens and you'll miss the odd week due to illness of other engagements. Like other sporting fees, there is no refund for the odd missed class.

Yes. The Squads program is ongoing (not term based) and runs 50 weeks a year. The only break is for 2 weeks for the Christmas holidays.

If your direct debit payment has rejected you will be notified by email. Rejections may happen for a number of reasons ranging from insufficient funds to incorrect payment details. Please log into the Client Portal to pay off outstanding balances, review payment history, and update payment details (ie. update credit card information).

*Note that the parent/guardian is the contract payee, however the enrolment contracts are located under the child in the Client Portal.